Payment and Refund Policy

Last updated: 6 October 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases made through the website operated by mediamixpo for access to Course A, a professional resource focused on studio production in motion. It covers studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs digital course materials, video lessons, downloadable resources, and any associated subscription or one-time access services provided to customers in the United Kingdom. It does not extend to third-party products or services accessed via external links.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the prevailing UK rate is included where applicable for consumers. Additional charges may apply for premium add-ons or extended access periods, and these will be clearly shown before checkout. mediamixpo reserves the right to adjust pricing, but changes will not affect existing confirmed orders. Currency conversion fees charged by payment providers are the responsibility of the customer.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards, PayPal, and bank transfers where offered. All transactions are processed through secure third-party gateways compliant with PCI DSS standards. Payment authorisation occurs at the time of order placement. mediamixpo does not store card details. In the event of payment failure, the order will not be processed until successful authorisation is obtained.

Order Confirmation, Contract Formation and Booking

Upon successful payment, customers receive an email confirmation detailing the order, access credentials, and terms. A binding contract is formed when mediamixpo sends this confirmation. For subscriptions, renewal occurs automatically unless cancelled in advance. Access to Course A materials begins immediately upon confirmation for digital delivery.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase for distance contracts. Cancellation within this period entitles the customer to a full refund, provided no substantial access to digital content has occurred. For services or subscriptions, cancellation must be notified before the next billing cycle to avoid renewal charges.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations within the cooling-off period or where technical faults prevent access. Digital content that has been downloaded or substantially accessed is generally non-refundable. Promotional offers, gift subscriptions, and customised resources are excluded from refunds. Eligibility is assessed case-by-case based on usage logs and purchase details.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must email [email protected] with their order number, full name, and reason for the request. Include any relevant screenshots or details. Requests must be submitted within the applicable period. mediamixpo will acknowledge receipt within two business days and provide a reference for tracking.

Inspection, Approval, Rejection and Notification of Decisions

Refund requests are reviewed within ten business days. mediamixpo examines access records, payment history, and compliance with terms. Approved requests receive written confirmation via email. Rejected requests include an explanation and information on any appeal process. Customers may provide additional evidence if needed.

Refund Method, Processing Time and Fund Receipt

Refunds are issued to the original payment method. Processing takes up to fourteen business days after approval, though bank transfer times may vary. Customers are notified once the refund is initiated. For card payments, funds typically appear within three to five business days depending on the issuer.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital course access is delivered instantly, limiting cancellation rights once consumption begins. Subscriptions can be cancelled at any time via account settings, but partial-period refunds are not provided except during the initial cooling-off window. Promotional pricing is non-refundable beyond standard terms, and early termination may forfeit remaining access without compensation.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in suspended access until resolved. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity prompts immediate investigation, potential account suspension, and cooperation with authorities where required under UK law.

Mandatory Consumer Rights in the United Kingdom

This policy operates alongside rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Nothing in this policy excludes or limits statutory rights to remedies for faulty digital content or services. Customers retain the right to pursue claims through the courts or alternative dispute resolution if unsatisfied with outcomes.

Contact Route, Policy Changes and Last-Updated Date

Questions regarding payments or refunds should be directed to [email protected] or via the contact form on the site. mediamixpo may update this policy to reflect legal or operational changes. Continued use after updates constitutes acceptance. The current version is dated 6 October 2026 and supersedes all prior versions. For address and telephone enquiries, refer to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG and 01494 671234.